I think Linda G. Hill deserves a brand new laptop from her local Geek Squad.
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Here’s the back story, as I was reminded by Nano Poblano teammate Linda G’s post Friday.
She took her broken laptop to her Geek Squad reps with a battery problem half a year ago. The battery they ordered just came in. It was the wrong battery. They want her to wait around some more.
She wondered in her little story why they don’t give her a new laptop. Take a look at the happy Geek Squad agents in the logo I culled directly from their site above? Don’t they look like they might get on the phone, call headquarters, and get the OK to fix such a heinous mix-up with a $400 solution?
That’s the scanario that played in Linda G’s imagination, too. But not in real life.
Back in the day, if it were me, I would have went to the public library, grabbed reference books, looked up as much information about Geek Squad parent company Best Buy as I could find and asdfjkl;-ed myself a letter to the top.
Dear Robert Stephens,
I recently had a bad experience attempting to have my product fixed by your Geek Squad agents in the store near …
This morning I just used Google to discover that Stephens founded the company, which was bought by American electronics selling giant Best Buy, and is headquartered in Richfield, Minn. Stephens’ title was Chief Inspector when he started Geek squad in 1994, by the way. Thank you, wikipedia.
A big company such as Best Buy, I figure, must have somebody on staff whose job it is to use SEO to search the company name for stories and complaints, pass information up the ladder, keep the image fresh.
Linda G’s problem is small. But it’s a big deal to her, and she’s a hard-working writer and a mom who cares for a son with special needs, a kid who ends each day with a smile and in turn puts a big smile on her face for the long hours of love and care they spend together each day. And then she can go to that laptop to work on her novel and short stories and blogs. Linda G didn’t say any of this in her little piece Friday, by the way. I’ve been reading her blog for more than a year and thus am presumptuous enough to say it for her.
Geek Squad? Best Buy? Are you with us on this?
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I think Linda G. Hill deserves a new brand laptop from her local Geek Squad.